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Customer Satisfaction Emphasis on Customer Satisfaction
At Cadence Global Customer Support, customer satisfaction is our top priority. We have established a feedback gathering process and procedures that allow you to comment on the support provided by the Customer Support Application Engineer once your Service Request is closed.
We also send a Customer Support Satisfaction Survey to customers based on their survey preferences. All returned surveys are reviewed by Customer Support Managers. Customer Support Managers are quickly alerted of any low survey scores, ensuring prompt investigation and actions. Customer Support Satisfaction Survey metrics are evaluated and included in the monthly Customer Support Operations reviews.
Positive survey scores are also used in programs to recognize superior performance of Customer Support Application Engineers.
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